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Payments/Refund related queries

How can I make payments at Khanchi?

Khanchi accepts multiple modes of payment. You can make online payments using credit cards, debit cards, netbanking, PayTM, PayU Money and Mobikwik Wallet. Cash on delivery (COD) is also available for orders less than Rs. 5000.

 

When will I get my cashback?

If your transaction is eligible for a cashback, you will receive it within 6 to 12 hours of delivery, in your Khanchi Wallet. In case of external wallet promotions, you will receive it within 72 hours of placing your order.

 

How long do you take to initiate my refund?

1) For pre-paid/online transactions the refunds will be credited/rolled back to your original mode of payment, i.e. within 7-10 working days for debit/credit card payments and 24-48 hours for other wallets.

 

2) For COD related transactions the refund will reflect as Khanchi Cash in the Khanchi wallet within 24 hours, or the Customer has the option to get the refund in his/her designated bank account via NEFT (for which the Customer shall have to share the bank details) and in such a case the credit of refund into the designated bank account will take 7-10 working days. 

 

What is Khanchi Cash?

Khanchi cash is a cashless method of transacting on the Khanchi Platform. Your Khanchi Wallet is automatically activated upon registration. Any refund, for amount less than Rs. 500, will be credited in the form of Khanchi Cash which will be visible on the Khanchi mobile app. This can be used at any point of time for future transactions on Khanchi app and web. If you would like to transfer your Khanchi Cash, do let us know via the help section and we will be happy to help you.

 

Can I top up my Khanchi Cash?

Currently we use Khanchi Cash for refunds only. However, very soon you should be able to add money as Khanchi Cash as well.

 

What is the validity of Khanchi Cash?

Cashback will expire after a minimum duration of 60 days from last order unless specified or added through a separate campaign, which can be subject to a shorter expiry time.

 

How can I review my receipt?

We handover the receipt from the merchant to you at the time of delivery. Also, you can look at your transaction history in the “My Orders” tab.

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